Overview

At The Nexion Tech (“we,” “our,” “us”), we prioritize delivering top-quality design services and ensuring client satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed. By using our services, you agree to comply with this policy.

Refund Eligibility

Refund requests are subject to the following conditions:

• Pre-Launch Requests: Refunds may be considered if requested before the website or design project is finalized and launched, depending on the extent of work completed. Generally, refunds are granted if minimal work has been done.

• Post-Launch Requests: Once a project is completed and final deliverables have been provided, refunds are typically not available. Clients should ensure all features and modifications are finalized before project completion.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Approved Design: Once the design plans are approved and the project moves into execution, refunds are no longer available.

• Client-Induced Changes: Refunds will not be granted for dissatisfaction due to changes requested by the client after project completion or modifications made post-launch.

• Reassignment of Project: If the project has been transferred to another service provider or designer, a refund request may not be considered.

• Change of Mind: Refunds may be considered if a client decides not to proceed after payment, based on the outlined conditions.

• Incomplete Design Brief: If an incomplete design brief negatively impacts the project, refund eligibility will be assessed on a case-by-case basis.

• Timely Concerns: Refund requests must be submitted within 72 hours of the initial design delivery for consideration. Clients are encouraged to communicate any concerns within this timeframe.

• Adherence to Brief: Once final files are delivered or the initial design concept is approved, refunds will only be considered if the design does not align with the provided brief.

• Chargebacks: Unauthorized chargebacks will not be honored, and we reserve the right to take legal action if necessary.

Request Procedure

To request a refund, clients must:

1. Submit a Request: Email support@thenexiontech.com with a written refund request, detailing the reason and any supporting documentation.

2. Review Period: We will assess refund requests within 2 business days and respond with a decision.

Refund Processing

If a refund is approved:

• Processing Time: Refunds will be processed within 48 hours of approval.

• Method: Refunds will be issued via the original payment method. If unavailable, alternative arrangements will be made.

Contact Information

For inquiries regarding this Refund Policy, contact us at: support@thenexiontech.com.

Dispute Resolution

In case of a refund dispute, we will make reasonable efforts to resolve the issue amicably. If unresolved, disputes will be handled in accordance with the procedures outlined in our Terms and Conditions.

Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website, and the revised policy will apply to all refund requests made after the changes take effect.